I am lucky to be part of a wonderful group of work-at-home moms called The Mom Pack.
I posted to the group in April, in search of sponsors for GottaLoveYourBody.com. DaniD and I were looking for gym bags and were happy to accept one in exchange for advertising and blogging.
I received a reply from Magali Vitale (Maggie) from ProudTots.com. She stated that in the gym, she uses one of the diaper bags that she sells. I wasn’t really sure about using them until I went to the site and took a look at the description.
That was all it took. I thought they were perfect! They have a surface that you can wipe clean. Two insulated bottle holders that work for water bottles as well. And I even thought the changing pad would be nice to put down on the counter-top just to have a clean, dry surface for cosmetics etc…
And I was right. It is a cute little back for the gym and the bottle holders are great for water and the changing pad isn’t too thick and is great to lay your cosmetics out on.
There was only one problem… a big problem, in my opinion. Customer Service!
Here’s a run-down of how this barter took place:
Maggie and I eMailed back and forth on April 21st to discuss the product and terms of the sponsorship. Maggie was going to receive a review as well as 6 months of advertising per bag. After we agreed and I let her know where to send the bags, I didn’t hear from her for about 6 days. Then she eMailed me again to ask me to send her my address… again. She replied that day, letting me know that one was shipping out the same day and the other would be shipping the following day. And she let me know that she was shipping them with a return address of a Hospital. Which I thought was weird.
Honestly, I assumed she worked there and was using their mail room to send them. And probably didn’t want to send too much at once to avoid suspicion.
I received the bag for DaniD on the 29th and sent an eMail to Maggie to let her know. I also asked again for the wording for her ad. She replied letting me know that she would be sending mine “tomorrow”. What happened to it being sent on the 28th? No response about the text ad.
I didn’t receive my bag until May 4th. And when I did, I was disappointed. It was just the bag. No bottle holders, no changing pad. I also had to partially assemble DaniD’s bag. The handles buckle on. My bag was already assembled and the stitching on the handles was worn. It looked like I had received a bag that was “gently” used. Maybe a return or something? I don’t know. Maggie assured me that it was not though.
Maggie eMailed me on the 5th to ask if I had received my bag. She also sent me a 66 word text ad… for her 25 word spot… so I had to re-do the ad myself and get it down to 25.
I let her know that I had received the bag but that I was a bit upset that she had not sent the entire product. Her reply was that she thought I wouldn’t need those items because I was using it for the gym.
I’m confused. Why did she send them with the first bag then? If I had actually paid her the $22 for the bag and told her it was for the gym, would she still have only sent half the product? My ad space and review time are just as good as cash… that’s what bartering is all about right? Not to mention, her description of the bag actually says that it is great for a gym bag and says it includes the three items she left out.
She then asked me to return the bag, at my expense, and only give her half of the advertising time. And I let her know that I wasn’t planning to return the bag but that I did expect to receive the rest of the product.
She replied, letting me know that it was my fault that I didn’t receive the items… because I requested a “Duffel Bag” and not a “Baby Bag”. Again, not sure why it matters… She stated there is a “big difference” in the two. But I don’t get it… who cares? Product is product. Doesn’t matter what the customer is using it for.
She stated that she would send the “extras”. Since when is something that you paid for considered an “extra”? And she said she hoped that this did not effect my review. And asked that I let her know when the review was up.
Four days later, she said she was sending the accessories. And asked again that I let her know when the review was posted.
Three days later, she sent another eMail asking me to let her know when the review is posted. At this point, I still had not received the complete product. Not sure how I was supposed to do a review.
The following day, I had posted to The Mom Pack, stating that I was looking for another member who owed payment to me. For some reason, Maggie replied to my post with, “And I am looking for you!” I didn’t know I was lost.
I let her know that I had not received the accessories nor had I done the review… so I didn’t feel there was a need to reply to every eMail from her asking me to inform her of when the review was posted.
I did let her know at this point that I felt she had really been treating me poorly as a customer. She asked that this “misunderstanding” not effect my review. Now really, had it just ended with the “misunderstanding” then it probably wouldn’t have. But to continue to tell me that it was my fault and to act like I had run off with your product and was ignoring your eMails, that was where I felt I was treated badly. I would never argue with a customer over my own mistake. Honestly, even if it were the customers mistake… I’d pay the $2 extra to ship the accessories out to them right away.
I told Maggie that it certainly would not effect my review of the product but that it would effect my review of her, the business and her customer service.
The last reply I received was:
“Don’t bother with the blog or reviews.”
Sorry for the super long review. But I am obligated to display her ad for the next year, and I really don’t want anyone getting treated this way and it looking bad on me. I don’t recommend doing business with her.
The bags are great. Unfortunately, she claims to be the manufacturer. So I don’t think I’ll be able to find them anywhere else for you all. So I’ll keep looking for something new.
I like being able to tell people about items they can purchase from work-at-home moms or even small business… it’s the way to go!